FAQ

Find answers to frequently asked questions below

Still have questions?

Call us 9am – 7pm PST,  7 days a week.

Local Seattle: 206-650-5795
Local Portland: 503-252-1931
Toll Free : 866-203-7603

Or email your questions to experience@evergreenescapes.com

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SEATTLE: FREQUENTLY ASKED QUESTIONS

1. When is the best time to visit Seattle?
EverGreen Escapes operates year round in order to take advantage of the multitude of activities available in the incredible Pacific Northwest throughout each season.

Late spring through early fall generally offers clear skies, warm temperatures, and amazing views. Consequently, this is the busiest and most visited time of the year and reservations are absolutely necessary as hotels, restaurants, beaches, hiking trails, and tours fill up quickly. When you escape with us during the off season, we’ll leave the city behind and head out to Mt. Rainier, the Olympic Peninsula, or the San Juan Islands where you will find bliss amongst the quiet trails and vacant rugged coastlines.

For those days you aren’t exploring the mountains and the sea with EverGreen Escapes, Seattle offers excellent restaurants, live entertainment, unique bookstores, interesting museums, world-class mixologists, fabulous chocolatiers, and an endless supply of delicious coffee. When you book a tour with EverGreen Escapes, we want your entire Pacific Northwest experience to be amazing. Don’t hesitate to ask us for recommendations!

2. What should we wear/bring on our escape?
Generally speaking, Seattle has a mild climate but the temperatures and conditions can change quickly, especially if you are near the coast or in the mountains.

On all of our tours please wear closed toe comfortable walking shoes, hiking shoes, or boots. A light wind/waterproof jacket is always good to have. We also recommend non-cotton layers (please avoid jeans) on all active and outdoor tours. Extra layers or a second pair of shoes can be safely stored in our vehicles if you decide you do not need them.  Find more details and packing lists HERE.

3. What kind of food will be provided?
Half Day – on morning tours, we provide morning pastries with tea or coffee and seasonal fruit, juices and water. On afternoon tours we provide afternoon snacks and refreshments (such as granola bars, cookies, crackers, juices, tea, water).

Full Day – along the way, we’ll serve morning pastries with tea or coffee. At lunchtime we provide a full gourmet picnic with local wine. We will also serve afternoon snacks and refreshments.

*Please advise us if you have any food restrictions, allergies or requests. We can accommodate a wide variety of needs when given enough notice.

4. How strenuous are the Escapes?
We have built our scheduled departures to appeal to all abilities and interest levels, and the level of activity can be considered easy to moderate. Our tours have a maximum of ten guests, which allows our Escape Artist to adjust the activity level based on your group. If you are interested in a different level, we can certainly arrange a private itinerary specifically for you.

5. What do you do if it is raining?
Our guides are great at choosing the perfect spots to experience the best views and hikes to accommodate weather conditions. We run our tours rain or shine because the Pacific Northwest is stunning regardless of what the weather may bring. We are confident that you will agree with us once you experience it for yourself!

**In rare circumstances, the weather will prevent us from running a tour. If this occurs, we will work with you to join us on a different tour or to reschedule for another day. If you are unable to reschedule, we will refund all tours that are canceled by us.

6. Can we cancel or change our booking?
This depends on your specific situation and how far in advance you are able to make your changes. Please review our Terms & Conditions for specific details and before making a booking.

7. What type of vehicle will we be in?
This depends on the tour you are on and the group size you are in. On most of our tours you’ll enjoy the comfort of a biodiesel fueled luxury Mercedes van that can accommodate 10 guests. Our vans have ample leg room, large windows, and a very smooth ride. We believe in having the right tool for the job, so we may contract for a more appropriately sized vehicle, perhaps a luxury SUV or a large touring coach. Regardless of which vehicle you are traveling in, we’ll make sure you are comfortable. You can view our vehicles here.

8. Who are the guides?
We like to call them Escape Artists. They are the best in the business, they love what they do, and they are excited to share the Pacific Northwest region with you! Read about our Escape Artists HERE.

9. How many people are in a typical group?
We offer small group tours with a maximum of 10 guests on our set-departures. Group size is smaller in the off season and on weekdays. Overall, we average about 5 guests per tour. We can arrange for a private tour of any size – from one to one thousand!

10. Do I need to bring rain gear?
Always. We wish we could control the weather, but after many attempts we are still working on it. Please bring a light wind/waterproof jacket. Better safe than sorry!

11. Do you offer Travel Insurance?
Yes we do. Please keep in mind Travel Insurance must be purchased within 24 hours of trip purchase to receive maximum benefits. Read about travel insurance options here.

12. What is your cancellation policy?
Please view our Terms & Conditions here.

13. Which hotels do you pick up at?
We offer complimentary pick-up at all Downtown Seattle hotels. If you feel like your hotel may be on the outskirts of Downtown, or not sure where it is, feel free to give us a call and we will let you know. If you are outside of our pick-up area, we can coordinate a meeting location, or arrange a pick-up for an additional cost.

14. Do you need any special skills or bring any special gear?
EverGreen Escapes offers small group departures that are all-inclusive. All of the necessary equipment, food, park fees, tasting fees, and appropriate instructions are provided by your Escape Artist.

15. Do we have to sign a waiver of liability for the tours?
We do require you to sign a waiver of liability for all tours that we offer.  For more information regarding the waiver, see our Terms and Conditions.

16. Am I an Escapist?
Our tours are enjoyed by people from all backgrounds, all age groups, and various abilities. You are likely to meet people from all over the world on our tours! Some tours have higher activity level than others; if you have any questions or concerns please call us and we would be happy to answer your questions!

17. Do you offer private tours? Multi-day Tours?
Yes! We can customize the perfect escape for you – whether it is a half day, full day, weekend getaway or a two week vacation. We specialize in Washington, Oregon and British Columbia. Please view our Private Adventure page.

PORTLAND: FREQUENTLY ASKED QUESTIONS

1.     When is the best time to visit Portland?

Memorial Day to Labor Day (late May to early September) is often the busiest and most visited time of the year, when hotels and other visitor services book quickly. However, Portland’s summers tend to stretch through September, and sometimes well into October. This is the time of year to take advantage of dwindling crowds, though reservations may still be necessary. Despite Portland’s rainy reputation, the city rarely experiences the kind of weather that spoils a vacation. More often than not, a most rainy spring or fall days bring just a few tenths of an inch of rain – about a centimeter – meaning that visiting in the shoulder seasons can be very rewarding. There’s plenty of year-round activities and entertainment – both indoors and outdoors. The quieter period from late fall to spring brings its own charms, including winter sports on Mt. Hood, just an hour or so to the East. Even some of the worst weather brings unique sights, as when the waterfalls plunge through a winter wonderland after the occasional snowy night in the Columbia River Gorge.

Portland holds plenty of urban attractions as well, including a lively local performing arts scene, nearby wineries, distilleries, and more breweries than any other city in the world.

EverGreen Escapes operates year round in order to take advantage of the varied activities available in the incredible Pacific Northwest in each of the four seasons.

2. What should we wear/bring on our escape?
On all of our tours (aside from Winery Tour or Brewery Tour) please wear closed toe comfortable walking shoes or hiking shoes (or boots). Keep in mind that bringing extra warm layers is never a problem as they will be safely stored in our vehicles if you decide you do not need them. We also recommend non-cotton layers (try to stay away from jeans) on all active and outdoor tours. A rain jacket is necessary (just in case) almost year round. Generally speaking, our maritime climate is a very moderate one, but the temperatures can change quickly if you are near the coast or in the mountains.  Find more details and packing lists HERE.

3. What kind of food will be provided?
Half Day – On morning tours, we provide morning pastries with tea and seasonal fruit, juices, and water. On afternoon tours we provide afternoon snacks and refreshments (such as energy bars, cookies, crackers, juices, tea).

Full Day – Along the way we typically will serve morning pastries and tea. At lunchtime we provide a full meal with local wines. Additionally, we will also serve afternoon snacks and refreshments.

***Please advise us if you have any food restrictions or requests, we can accommodate vegetarian diets, lactose intolerant diets, and often times can also accommodate gluten free diets when given enough notice.

4. How strenuous is the physical activity on the escapes?
All of our scheduled departures are meant for beginners (easy to moderate). We try to cater our tours to all ability and interest levels – and this really depends on the group that day. Your Escape artist will choose the difficulty of the physical activity based on the group’s interest and ability level. If you are interested in a different level, we can certainly put together a private itinerary specifically for you. Please don’t hesitate to contact us with any questions regarding specific questions!

5. What do you do if it is raining?
Our guides are great at choosing the perfect spots to experience the best views and hikes to accommodate weather conditions. We run our tours rain or shine because the Pacific Northwest is stunning regardless of what the weather may be. We are confident that you will agree with us once you experience it for yourself!

**In the case of stormy/inaccessible conditions: Of course we would love to get you out on another date or on another tour, but if this does not work we may have to cancel or reschedule a tour. We will refund all tours that are canceled by us.

6. Can we cancel or change our booking?
This depends on your specific situation and how far in advance you would like to make your changes. Please review our Terms & Conditions for specific details and before making a booking.

7. What type of vehicle will we be in?
This depends on the tour you are on and the group size you are in. We have a bio-fueled luxury Mercedes crossover for small/medium groups and private escapes, and a fleet of bio-fueled adventure-outfitted luxury 10 or 12 passenger Mercedes Vans for our daily departing tours.
You can view our vehicles here. 

8. Who are the guides?
Read about our escape arists here.

9. How many people are in a typical group?
Summer – average group size is 5-7people.
Winter - average group size is 2-5 people.

Sometimes there will be 2 people on the tour and other times we will have a full group of 10 adults! The group size depends on the specific tour, the day of the week and whether it is a holiday weekend.

10. Do I need to bring rain gear?
Always, better safe than sorry!

11. Do you offer Travel Insurance?
Yes we do. Please keep in mind Travel Insurance must be purchased within 24 hours of trip purchase. Read about travel insurance options here.

12. What is your cancellation policy?
Please view our Terms & Conditions here.

13. Which hotels do you pick up at?
We provide pick-up and delivery to all Downtown Portland and Lloyd District hotels. If you feel like your hotel may be on the outskirts of downtown or not sure where it is, feel free to give us a call and we will let you know! If you are outside of our pick up area, we may be able to arrange a pick up for you at an additional cost.

14. Do you need any special skills or bring any special gear?
EverGreen Escapes offers small group departures that are all inclusive; everything that you need is included (outside of your clothing). All of the equipment and appropriate instruction is provided by your Escape Artist.

15. Do we have to sign a waiver of liability for the tours?
We require you to sign a waiver of liability for all tours at the beginning of the day. Please inquire if you have a question regarding to the risks of any specific tour.

16. Are you an Escapist? 
We take people of all age groups and abilities on our tours. Some tours are more strenuous than others so if you have any concerns please call us and we would be happy to answer your questions!

17. Do you offer private tours? Multi-day Tours?
Yes! We can customize the perfect escape for you – whether it is a half-day, full-day, weekend getaway or a two week vacation. We specialize in Washington, Oregon and British Columbia. Please view our Private Adventure page.